Privacy Policy

Effective Date: 20th August 2025
Company: FruitsbyRoots LLP (“we”, “our”, “us”)

FruitsbyRoots LLP values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website www.getroots.co and services. By subscribing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Name, address, phone number, and email address (for deliveries and communication).

• Payment information (processed securely through third-party payment gateways, not stored by us).

b) Subscription & Delivery Information

• Delivery address and preferred delivery instructions.

• Subscription history, pause/cancellation requests, and order preferences.

c) Technical Information

• Device information, browser type, IP address, cookies, and analytics data when you visit our website.

d) Marketing & Communication Preferences

• Your choices regarding receiving promotional offers, newsletters, and updates.

2. How We Use Your Information

We use your information for the following purposes:

1. To process and deliver your juice and smoothie subscriptions.

2. To manage your account, billing, and subscription preferences.

3. To send essential service updates (delivery confirmations, reminders, changes).

4. To send marketing communications, offers, and promotions (you may opt out anytime).

5. To improve our website, products, and services through analytics and feedback.

6. To comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Delivery partners to fulfill doorstep deliveries.

• Payment processors to handle secure payments.

• Marketing platforms (such as email/SMS providers) to send promotions and updates.

• Legal authorities if required by law, regulation, or government request.

4. Data Storage & Security

• We store your data securely using reasonable technical and organizational measures.

• Payment details are processed by third-party gateways and not stored on our servers.

• While we take precautions, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

• Our website uses cookies and similar technologies to improve user experience, track visits, and deliver personalized offers.

• You can disable cookies in your browser settings, but some features of the website may not work properly.

6. Marketing Communications

• By subscribing, you consent to receive promotional emails, SMS, or WhatsApp messages.

• You may opt out of marketing communications anytime by using the unsubscribe link or contacting us at [insert email].

• You cannot opt out of essential service communications (e.g., delivery notifications).

7. Your Rights

As a customer, you have the right to:

1. Access the personal information we hold about you.

2. Request corrections to inaccurate or incomplete information.

3. Request deletion of your personal data (subject to legal or operational requirements).

4. Opt out of marketing communications.

Requests can be sent to hello@getroots.co. We will respond within a reasonable timeframe.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

FruitsbyRoots LLP
Email: hello@getroots.co
Phone: + 91 90997 16676
Address: FruitsbyRoots LLP, 10th Floor, Juno Moneta, Adajan, Pal, Surat (Gujarat)