Terms of Service

Effective Date: 20th August 2025
Company: FruitsbyRoots LLP (“we”, “our”, “us”)

Thank you for choosing FruitsbyRoots LLP. These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer”, “you”) and FruitsbyRoots LLP regarding your subscription to our juices, smoothies, and wellness shots (the “Products”) and your use of our website - www.getroots.co (the “Website”).

By subscribing, purchasing, or using our Services, you agree to these Terms. If you do not agree, please do not subscribe or use our Services.

1. Eligibility

  • You must be at least 18 years old and capable of entering into a binding contract to subscribe.

  • By subscribing, you confirm that all details you provide (name, address, contact details, payment information) are accurate and up-to-date.

  • We may refuse or cancel any subscription if we reasonably suspect fraudulent activity or misuse.

2. Services

  • We provide freshly prepared juices, smoothies, and shots on a subscription basis.

  • Deliveries are available within Surat, Gujarat only.

  • Standard delivery days are Monday to Friday, before 8:00 AM each week, unless otherwise notified.

  • We may change, suspend, or discontinue any part of the Services with prior notice.

3. Subscription Plans, Billing & Payments

  • Prepaid Plans: All subscriptions are prepaid on a monthly basis. Payments must be made in advance before deliveries commence.

  • Trial Packs: A one-week trial pack may be offered for new customers. Trial packs are limited to one per customer and may not be combined with other offers.

  • Promotions & Discounts: From time to time, we may offer promotional discounts. Such offers will be governed by the specific terms stated at the time. Promotions cannot be exchanged for cash or combined unless explicitly allowed.

  • Renewals: Subscriptions do not auto-renew unless you have opted in for auto-renewal. Customers must manually renew before the new cycle begins.

  • Payment Methods: We accept [insert methods: UPI, cards, wallets, etc.]. All payments are processed securely.

4. Delivery Policy

  • Deliveries will be made to the address specified during checkout. It is the customer’s responsibility to ensure the delivery location is accessible.

  • If you are unavailable at the time of delivery and have not informed us in advance to pause your subscription, that day’s delivery will be considered completed and will not be replaced or refunded.

  • If you notify us in advance of an unavailability period, we will pause your subscription accordingly.

  • Delivery slots are before 8:00 AM but may vary due to weather, traffic, or operational constraints. We will make reasonable efforts to deliver on time but do not guarantee exact delivery times.

  • Once delivery is made, risk and responsibility for the Products transfer to you.

5. Cancellations, Pauses & Refunds

  • Pauses/Skips: Customers may pause or skip deliveries by informing us at least [X hours] in advance.

  • Cancellations: You may cancel your subscription at any time, but cancellations will only apply to future billing cycles.

  • Refunds: As all plans are prepaid, no refunds will be issued for partial use, missed deliveries (unless due to our error), or cancellations mid-month.

  • Non-Delivery by Us: If we fail to deliver without prior notice, we will either replace the delivery or extend your plan by one day.

6. Product Handling, Shelf Life & Safety

  • Our Products are freshly prepared and must be refrigerated immediately upon delivery.

  • Each Product has a limited shelf life and should be consumed within [X hours/days] as instructed on the packaging.

  • We do not take responsibility for spoilage due to improper storage or delayed consumption.

  • Allergy Disclaimer: Our Products may contain or be processed in facilities that handle nuts, seeds, gluten, or other allergens. It is the customer’s responsibility to review ingredients and avoid Products unsuitable for their condition.

  • Our Products are intended for general wellness and nutrition and are not a substitute for medical advice or treatment.

7. Limitation of Liability

To the maximum extent permitted by law:

  • FruitsbyRoots LLP shall not be liable for any indirect, incidental, or consequential damages arising from use of our Products or Services.

  • Our total liability is limited to the amount paid by you for the subscription in question.

  • We are not liable for:

    • Health reactions due to undisclosed allergies or medical conditions.

    • Spoilage due to mishandling after delivery.

    • Missed deliveries caused by incorrect addresses, access issues, or customer unavailability.

8. Indemnification

You agree to indemnify and hold harmless FruitsbyRoots LLP, its partners, and employees from any claims, damages, or losses arising from your misuse of our Services, breach of these Terms, or negligence in handling Products.

9. Website Use

  • You may use our Website only for lawful purposes related to subscribing to and managing our Services.

  • You may not:

    • Attempt to disrupt the Website’s operations.

    • Use false identities, fraudulent payment methods, or impersonate others.

    • Copy, modify, or distribute our content without permission.

  • We reserve the right to suspend or terminate accounts that misuse the Website.

10. Intellectual Property

  • All content on our Website, including logos, images, designs, and product names, belongs to FruitsbyRoots LLP.

  • You may not copy, reproduce, or use our intellectual property without prior written consent.

11. Marketing & Communications

  • By subscribing, you agree to receive communications regarding your subscription, deliveries, and service updates.

  • You also agree to receive marketing communications, including offers and promotions.

  • You may opt out of marketing emails or SMS by following unsubscribe instructions, but you cannot opt out of essential service communications.

12. Termination of Services

  • We may suspend or terminate your subscription if you violate these Terms, misuse our Services, or engage in fraudulent activities.

  • In such cases, prepaid fees will not be refunded.

13. Changes to Terms

  • We may revise these Terms at any time. Updated versions will be posted on our Website with a revised “Effective Date.”

  • Continued use of our Services after changes means you accept the updated Terms.

14. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat.

15. Contact Us

For questions, concerns, or requests under these Terms, please contact:

FruitsbyRoots LLP
Email: hello@getroots.co
Phone: +91 90997 16676
Address: Roots - 10th Floor, Juno Moneta, Adajan Pal, Surat (Gujarat) Pin : 395 009